Shipping & Delivery
Here's how shipping works at Kiboni — what it costs, how long it takes, and what happens if something goes wrong on the way.
Where We Ship
We currently ship to addresses in the United States only.
Shipping Costs
U.S. shipping is free on orders of $50 or more. Orders under $50 ship for a flat $5.99. The exact shipping charge is always shown at checkout before you pay.
Processing Time
Orders are typically processed within 2–5 business days. Processing may take longer during holidays or high-volume periods.
Estimated Delivery
Delivery time depends on your location and the shipping method shown at checkout. Estimated delivery dates are estimates, not guarantees from the carrier.
Tracking Your Order
You'll receive a tracking number by email once your order ships. Tracking may take 24–72 hours to begin updating.
If Your Order Is Delayed
If we can't ship your order within the expected time, we'll email you with an updated estimate and you may choose to cancel for a full refund.
Multiple Packages
Items in the same order may ship separately and arrive on different days, at no extra shipping charge.
Lost Packages
If tracking shows no movement for 10 business days, or the carrier confirms your parcel is lost, contact us and we'll send a replacement or issue a full refund.
Marked Delivered but Missing
Please check with neighbors and around your delivery area, then contact us within 7 days of the delivery date. We'll open an investigation with the carrier and help you find a solution.
Incorrect Address
Please double-check your shipping address before placing your order. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment; additional shipping charges may apply.
Last updated: September 25, 2026