Returns & Refunds
We want you to feel confident ordering from Kiboni. This policy explains how returns work, what to do if something arrives damaged, and when refunds are issued.
30-Day Returns
You can request a return within 30 days of delivery. Items should be unused, in resalable condition, and include their original packaging and accessories.
How to Start a Return
Contact us first with your order number. We'll email your return instructions and the return address. Please don't send items to the address printed on the package — returns sent without instructions may not be received.
Damaged, Defective, or Incorrect Items
Let us know within 7 days of delivery and send photos of the item and packaging. We'll send a replacement or issue a full refund, including any shipping you paid — you won't need to return a damaged item unless we ask.
Change-of-Mind Returns
If you simply changed your mind, return shipping is paid by the customer. Original shipping charges aren't refundable unless required by law.
Items We Can’t Accept
Used, altered, or hygiene-sensitive items (such as opened personal-care products) may not be returnable unless they arrived damaged or defective.
Refund Timing
We issue refunds within 5 business days after your return is received, to your original payment method. Your bank or card provider may take an additional 5–10 business days to post the credit.
Tracked Returns
Please use a trackable shipping service and keep your receipt until your refund is issued. We can't refund a return that doesn't reach our return address.
Last updated: September 25, 2026